BPO/KPO

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We at Pheids understand the changing need of clients, and our goal is to deliver the best services to you through a combination of operational excellence, industry expertise and transformation capabilities. The operational excellence comes from our experience of partnering with various companies , and the industry expertise is based on our focus in select industry verticals. The transformation journey is powered by our investment in technology and process innovations like process automation and  risk management business platforms that work with your existing IT landscape, and analytics that lead to predictive modeling thereby ensuring right business outcomes. Our focus is to work with you to achieve your business goals, and partner for the next level of improvements in order to attain competitive advantage.

Our key capabilities are :

  • Operations excellence based on our years of experience with reputed clients

  • Industry expertise with focus on select industry verticals combining IT and Business Process solutions

  • Transformation capability based on customer / industry needs and usage of flexible, innovative solutions including process automation, intelligent business platforms that work with existing IT landscape for the customer and new age assets in Cloud, Analytics, Mobility, Digital for the enterprise

Industry Focused, platform-based Solutions: Integrated IT and BPS solutions, leveraging a large eco-system of Product partnerships and flexible commercial models including BPaaS and Utilities

Flexible commercial models to suit varied customer requirements and ability to structure deals accordingly Driving Predictable Business Outcomes: Our Business Value Meter (BVM) delivers value by bringing in best practices, industry benchmarking and domain insights together in terms of continuous improvements

Global Locations: 24X7 operations through one standardized global process and support in all major languages across 11 countries.
Transformation solutions for global businesses
End-to-end business operations platform that enables agile transformation
Deep domain experience in managing processes for companies.

Services offered in the BPO/KPO Domain:

INBOUND SERVICES

  • Phone answering

  • Order taking services

  • Help desk Support

  • Mail Follow Up/Soft Sell Calling

  • Virtual receptionist services

OUTBOUND SERVICES

  • Lead Generation

  • Customer Care Services

  • Survey & Market Research

  • Up-selling/cross-selling

  • Mail Follow Up/Soft Sell Calling

  • List Cleaning

BACK OFFICE

  • Trade execution

  • Database maintenance & record archives

  • Funding & reconciliation

  • BPO & Web services

However, our credentials do not stop being just a call center company. Besides being a call center, we also provide other value-added services that include designing and developing various types of high quality dynamic websites that help our clients to reach wider spectrum of market and fully fulfill their business objective. The web designs conceptualized by us have always been 100% quality driven and user-friendly and that has been the USP of our company. Also, our highly experienced team of designers keeps in constant touch with the latest trend, technology and practices to make sure that they are at par with the rest of the world.

The call center services provided include lead generation, cross selling and up selling, services to set appointments, survey & market research. Besides, we offer inbound services that include answering incoming calls, providing a wide range of Interactive Voice Response (IVR) services, receiving and processing orders

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