Refund Policy – 30-day money-back guarantee
When you buy our web software, your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell software that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within ninety (30) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 14 days period.
Before you request a refund
If you’re having any problems configuring or using our software, take advantage of our friendly, experienced technical support. Our support team will install software for you, help you with configuration and customization, and answer any questions you have.
We are 100% committed to our money back guarantee
In common when our client is almost ready to request a refund, he contacts us for help. We perform installation, help him to learn and configure our software and he becomes one of our happiest clients! We understand that even after evaluation of the demo and several weeks of software usage on your website it might be not the right choice for you. Although we are fine with the returns of our software, we are also convinced that you’ll absolutely love our product because our clients already love it and refund rate does not exceed 1%.